FAQs

Frequently Asked Questions

Vinhomes Ocean Park 2 – The Empire, Van Giang, Hung Yen.

No request is too great and no detail too small. We are also here to assist you before your trip at Tender Nest begins.

What is the Check-in and Check-out time?

Tender Nest have the usual Check-in time after 14:00 and Check-out time before 12:00 (Midday). Of course, we would try our best to make avail the rooms for your arrival. However, we cannot guarantee in advance since rooms will be subjected to availability of the night before. If you need to confirm an early Check-in, you could also book the night before or a special price based on number of hours. On the other hand, if you need to confirm a late Check-out, you could request a special price for it. Late Check Out after 6.00 pm will be charged full night.

What are the kinds of rooms the hotel offers?

Tender Nest have the usual Check-in time after 14:00 and Check-out time before 12:00 (Midday). Of course, we would try our best to make avail the rooms for your arrival. However, we cannot guarantee in advance since rooms will be subjected to availability of the night before. If you need to confirm an early Check-in, you could also book the night before or a special price based on number of hours. On the other hand, if you need to confirm a late Check-out, you could request a special price for it. Late Check Out after 6.00 pm will be charged full night.

Do the hotel charge a cancellation fee for booking cancellations?

Tender Nest have the usual Check-in time after 14:00 and Check-out time before 12:00 (Midday). Of course, we would try our best to make avail the rooms for your arrival. However, we cannot guarantee in advance since rooms will be subjected to availability of the night before. If you need to confirm an early Check-in, you could also book the night before or a special price based on number of hours. On the other hand, if you need to confirm a late Check-out, you could request a special price for it. Late Check Out after 6.00 pm will be charged full night.

Will there be extra charge for child stays?

Tender Nest have the usual Check-in time after 14:00 and Check-out time before 12:00 (Midday). Of course, we would try our best to make avail the rooms for your arrival. However, we cannot guarantee in advance since rooms will be subjected to availability of the night before. If you need to confirm an early Check-in, you could also book the night before or a special price based on number of hours. On the other hand, if you need to confirm a late Check-out, you could request a special price for it. Late Check Out after 6.00 pm will be charged full night.

Why room fees displayed via the Website not the same when I saw it before?

Tender Nest have the usual Check-in time after 14:00 and Check-out time before 12:00 (Midday). Of course, we would try our best to make avail the rooms for your arrival. However, we cannot guarantee in advance since rooms will be subjected to availability of the night before. If you need to confirm an early Check-in, you could also book the night before or a special price based on number of hours. On the other hand, if you need to confirm a late Check-out, you could request a special price for it. Late Check Out after 6.00 pm will be charged full night.

How can I travel from the airport to the hotel?

Tender Nest have the usual Check-in time after 14:00 and Check-out time before 12:00 (Midday). Of course, we would try our best to make avail the rooms for your arrival. However, we cannot guarantee in advance since rooms will be subjected to availability of the night before. If you need to confirm an early Check-in, you could also book the night before or a special price based on number of hours. On the other hand, if you need to confirm a late Check-out, you could request a special price for it. Late Check Out after 6.00 pm will be charged full night.

Is the room price includes breakfast?

Tender Nest have the usual Check-in time after 14:00 and Check-out time before 12:00 (Midday). Of course, we would try our best to make avail the rooms for your arrival. However, we cannot guarantee in advance since rooms will be subjected to availability of the night before. If you need to confirm an early Check-in, you could also book the night before or a special price based on number of hours. On the other hand, if you need to confirm a late Check-out, you could request a special price for it. Late Check Out after 6.00 pm will be charged full night.